Welcome to Chic Couture Shop. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our luxury fashion items.

By accessing this website and making purchases, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our website.

1. Website Use & Intellectual Property

1.1 Access and Eligibility

Our website is intended for fashion-conscious adults seeking premium quality apparel and accessories. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including PLÜMO STUDIO designs, product photography, text, and branding elements are the exclusive property of Chic Couture Shop and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take utmost care in presenting our collections (Accessories, Jewellery, Knitwear, etc.) accurately through:

  • Detailed product descriptions
  • High-resolution images
  • Precise sizing charts
  • Material composition details

Minor variations in color or texture may occur due to monitor settings and natural materials.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering Process

3.1 Placing an Order

To complete a purchase:

  1. Select items from our curated collections
  2. Provide accurate shipping/billing information
  3. Choose preferred shipping method
  4. Complete payment via Visa, MasterCard, JCB, or PayPal

You will receive an order confirmation email upon successful payment.

3.2 Order Acceptance

All orders are subject to verification and availability. We reserve the right to cancel any order due to:

  • Pricing errors
  • Suspected fraudulent activity
  • Shipping restrictions to your location

4. Payment Terms

4.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing and Charges

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. International customers may be subject to customs duties.

4.3 Payment Security

We employ industry-standard encryption for all transactions. Your payment details are processed securely and are not stored on our servers.

5. Shipping Policy

5.1 Shipping Options

We offer two elegant shipping solutions:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after processing
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing

Processing time is 1-2 business days for all orders.

5.2 Delivery Areas

We ship worldwide excluding certain Asian countries and remote areas. Customers are responsible for any customs fees or import taxes.

5.3 Delivery Issues

Please inspect packages immediately upon delivery. Report any shipping damage within 48 hours to [email protected].

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn and unwashed
  • With original tags attached
  • In original packaging

Non-returnable items:

  • Earrings and rings (hygiene reasons)
  • Reusable masks (health regulations)
  • Final sale items

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and return reason
  3. Ship approved returns to: 6100 Bullard Dr, Oakland, US 94611

Original shipping fees are non-refundable; return shipping is customer’s responsibility.

6.3 Refunds

Refunds are processed within 3-5 business days of receiving your return, issued to your original payment method.

7. Customer Responsibilities

  • Provide accurate personal and payment information
  • Review order details before submission
  • Inspect deliveries promptly
  • Follow care instructions for all purchases
  • Comply with all applicable laws regarding online purchases

8. Limitation of Liability

Chic Couture Shop shall not be liable for:

  • Minor variations in product appearance
  • Delays caused by shipping carriers or customs
  • Incorrect addresses provided by customers
  • Damages from improper product care
  • Indirect or consequential damages

Our maximum liability is limited to the purchase price of the affected items.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site constitutes acceptance of any changes.

11. Contact Information

For questions regarding these Terms:

Chic Couture Shop
6100 Bullard Dr
Oakland, US 94611
Email: [email protected]