At Chic Couture Shop, we blend effortless luxury with thoughtful service at every step of your shopping experience. Our carefully curated collections, from PLÜMO STUDIO designs to our signature Accessories and Jewellery, deserve an equally refined approach to shipping and returns.

Shipping Information

We deliver worldwide (excluding certain Asian and remote areas) with two elegant shipping options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery timeframe: 10-15 business days after dispatch
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery timeframe: 15-25 business days after dispatch

Note: All delivery estimates begin when your order has been processed, not when placed. Delivery times may vary during peak seasons or due to customs processing.

Our Effortless Returns Process

Should any item from our collections—be it our delicate Knitwear, statement-making Coats and Jackets, or timeless Dresses and Skirts—not meet your expectations, our returns process mirrors the care we put into curating your pieces.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with all original tags attached
  • Customer responsibility: Return shipping costs (unless item is faulty)
  • Non-refundable: Original shipping fees

Non-Returnable Items

To maintain our hygiene and quality standards, we cannot accept returns for:

  • Earrings (hygiene reasons)
  • Rings (hygiene reasons)
  • Reusable Masks (health and safety reasons)
  • Any items marked as final sale

Step-by-Step Return Process

  1. Initiate Your Return
    Email our Oakland-based customer care team at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund

    Sample Email:

    Subject: Return Request – Order #[Your Order Number]

    Dear Chic Couture Team,

    I would like to request a return/exchange for my recent order:
    Order Number: [Your Order Number]
    Item(s) for Return: [Product Name(s)]
    Reason for Return: [Please specify]
    Preferred Resolution: [Refund/Exchange for (specific item if exchanging)]

    Please advise on next steps.

    Best regards,
    [Your Full Name]
    [Your Email Address]
  2. Package Your Return
    Once approved, securely package your item(s) in the original packaging with all tags attached. Include the original packing slip.
  3. Ship Your Return
    Mail your return to:
    Chic Couture Shop Returns
    6100 Bullard Dr
    Oakland, US 94611

    We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Your Statement: 5-10 business days depending on your financial institution

Exchange Policy

  • For exchanges of equal value: We’ll ship your new item once we receive the return
  • For exchanges of higher value: You’ll be invoiced for the difference
  • Shipping charges apply for the new item unless the original return was due to our error

International Returns

For our global clientele (excluding certain Asian/remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer care team is available to guide you through the process at [email protected]. We aim to respond within 24 hours during business days.

We appreciate your trust in Chic Couture Shop and are committed to ensuring every aspect of your experience reflects the quality and care we put into our Accessories, Dresses, Jewellery, and all PLÜMO STUDIO collections.