At Chic Couture Shop, we take as much care with your satisfaction as we do in curating our PLÜMO STUDIO collections. Should any piece not meet your expectations, our refined returns process ensures resolution with the same effortless luxury you expect from us.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Please note:

  • Return shipping costs are the customer’s responsibility unless the item is faulty
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method

Non-Returnable Items

To maintain hygiene and quality standards, the following cannot be returned:

  • Earrings (for hygiene reasons)
  • Rings (for hygiene reasons)
  • Reusable Masks (for health and safety reasons)
  • Any items marked as final sale

The Chic Couture Return Process

Step 1: Initiate Your Return

Email our Oakland-based customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear Chic Couture Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Item(s) for Return: [Product Name(s)] Reason for Return: [Please specify] Preferred Resolution: [Refund/Exchange for (specific item if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package Your Return

Once approved, securely package your item(s) in the original packaging with all tags attached. Include the original packing slip.

Step 3: Ship Your Return

Mail your return to:

Chic Couture Shop Returns
6100 Bullard Dr
Oakland, US 94611

We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Your Statement: 5-10 business days depending on your financial institution

Exchanges

For exchanges of equal value:

  • We’ll ship your new item once we receive the return
  • For exchanges of higher value, you’ll be invoiced for the difference
  • Shipping charges apply for the new item unless the original return was due to our error

International Returns

For our global clientele (excluding certain Asian/remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer care team is available to guide you through the process at [email protected]. We aim to respond within 24 hours during business days.

We appreciate your trust in Chic Couture Shop and are committed to ensuring every aspect of your experience reflects the quality and care we put into our Accessories, Dresses, Jewellery, and all PLÜMO STUDIO collections.