Welcome to Chic Couture Shop’s FAQ page. We’ve compiled answers to the most common questions about our timeless fashion pieces, global delivery, and premium shopping experience. Whether you’re curious about our sustainable knitwear, international shipping policies, or how to return that perfect-but-not-quite-right dress, you’ll find the information you need below.
About Our Products
What makes Chic Couture Shop’s fashion unique?
Our collections blend timeless elegance with contemporary style, focusing on premium materials and sustainable practices. From our handpicked jewellery to versatile dresses and coats, each piece is curated to become a foundation of your enduring wardrobe.
Do you offer plus sizes or petite options?
Currently, our ready-to-wear collections (dresses, coats, and knitwear) are available in standard sizing. We’re actively working to expand our size inclusivityâcheck back soon or sign up for our newsletter to receive updates.
How can I care for my PLĂMO STUDIO or knitwear items?
Each item comes with specific care instructions. Generally, we recommend:
⢠Hand wash or dry clean for delicate knitwear
⢠Store jewellery in provided pouches to prevent tarnishing
⢠Use cedar blocks for wool coats and jackets
Detailed care guides are included with every purchase.
⢠Hand wash or dry clean for delicate knitwear
⢠Store jewellery in provided pouches to prevent tarnishing
⢠Use cedar blocks for wool coats and jackets
Detailed care guides are included with every purchase.
Ordering & Account
How do I create an account?
During checkout, simply select “Create Account” after entering your email. You’ll receive a verification link to set your password. Account benefits include:
⢠Order tracking
⢠Faster checkout
⢠Wishlist saving
⢠Exclusive previews of new arrivals
⢠Order tracking
⢠Faster checkout
⢠Wishlist saving
⢠Exclusive previews of new arrivals
I forgot my passwordâhow can I reset it?
Click “Forgot Password” on the login page and enter your registered email. You’ll receive instructions to create a new password within minutes. For security reasons, we never display or email existing passwords.
Can I modify or cancel my order after placement?
We process orders quickly to ensure timely delivery. If you need to modify/cancel, email [email protected] immediately with your order number. We’ll attempt to accommodate requests received within 2 hours of ordering.
Payment Options
What payment methods do you accept?
We accept:
⢠Visa
⢠MasterCard
⢠JCB
⢠PayPal
All transactions are securely processed with 256-bit encryption. We never store full payment details on our servers.
⢠Visa
⢠MasterCard
⢠JCB
⢠PayPal
All transactions are securely processed with 256-bit encryption. We never store full payment details on our servers.
Why was my payment declined?
Common reasons include:
⢠Insufficient funds
⢠International transaction blocks (contact your bank)
⢠Billing/shipping address mismatch
⢠Security verification required (check for bank authentication texts)
For persistent issues, try PayPal or contact your card issuer.
⢠Insufficient funds
⢠International transaction blocks (contact your bank)
⢠Billing/shipping address mismatch
⢠Security verification required (check for bank authentication texts)
For persistent issues, try PayPal or contact your card issuer.
Do you charge customs/duties?
While we include all necessary customs documentation, recipients are responsible for any import fees. These vary by country and are typically calculated based on order value. Check your local regulationsâsome countries exempt low-value fashion items.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days after dispatch (1-2 day processing)
Free Shipping (Orders >$50): EMS delivery in 15-25 business days after dispatch
Both options include tracking and signature confirmation.
Free Shipping (Orders >$50): EMS delivery in 15-25 business days after dispatch
Both options include tracking and signature confirmation.
Why don’t you ship to some Asian/remote areas?
Carrier restrictions and unreliable delivery infrastructure in certain regions prevent us from guaranteeing our quality service. We’re actively expanding coverageâemail us your location, and we’ll notify you if service becomes available.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Use this on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. Pro tip: Download the carrier’s app for push notifications about your chic couture’s journey from our Oakland studio to your wardrobe.
What if my package is delayed or lost?
While rare, delays can occur due to customs or weather. If tracking shows no movement for 7+ days or the estimated delivery window passes, contact [email protected] with your order number. We’ll investigate and expedite a replacement if necessary.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be:
⢠Unworn/unused
⢠With original tags and packaging
⢠Accompanied by the packing slip
Note: Final sale items (marked as such) and reusable masks are non-returnable.
⢠Unworn/unused
⢠With original tags and packaging
⢠Accompanied by the packing slip
Note: Final sale items (marked as such) and reusable masks are non-returnable.
How do I initiate a return?
Email [email protected] with:
1. Your order number
2. Item(s) to return
3. Reason for return
We’ll provide a prepaid return label (deducted from refund) and instructions. Returns typically process within 5 business days of receipt at our Oakland studio.
1. Your order number
2. Item(s) to return
3. Reason for return
We’ll provide a prepaid return label (deducted from refund) and instructions. Returns typically process within 5 business days of receipt at our Oakland studio.
Do you offer exchanges?
Currently, we process returns followed by new orders to ensure you receive fresh, quality-checked items. After your return is approved, you’ll receive a credit to repurchase the correct size/color with priority processing.
When will I receive my refund?
Refunds are issued to your original payment method within:
⢠3-5 business days after we receive returns (credit cards)
⢠1-3 business days (PayPal)
International refunds may take 1-2 billing cycles to appear. You’ll receive email confirmation when processed.
⢠3-5 business days after we receive returns (credit cards)
⢠1-3 business days (PayPal)
International refunds may take 1-2 billing cycles to appear. You’ll receive email confirmation when processed.
Additional Assistance
How can I contact customer service?
For styling advice, delivery inquiries, or any concerns:
Email: [email protected]
Phone: (Available upon email request for urgent matters)
Mailing Address: 6100 Bullard Dr, Oakland, US 94611
We typically respond within 24 hours (except weekends/holidays).
Email: [email protected]
Phone: (Available upon email request for urgent matters)
Mailing Address: 6100 Bullard Dr, Oakland, US 94611
We typically respond within 24 hours (except weekends/holidays).
Do you offer gift wrapping or notes?
Absolutely! During checkout, select “This is a gift” to:
⢠Add premium gift wrapping ($6.95)
⢠Include a handwritten note (free)
We’ll discreetly omit pricing information.
⢠Add premium gift wrapping ($6.95)
⢠Include a handwritten note (free)
We’ll discreetly omit pricing information.
Are your packaging materials sustainable?
Aligning with our mindful beauty philosophy, we use:
⢠Recycled paper packing slips
⢠Biodegradable garment bags
⢠FSC-certified boxes with soy-based ink
⢠Reusable jewellery pouches
Please recycle or repurpose all materials!
⢠Recycled paper packing slips
⢠Biodegradable garment bags
⢠FSC-certified boxes with soy-based ink
⢠Reusable jewellery pouches
Please recycle or repurpose all materials!
Still have questions? Our team is dedicated to providing the same exceptional service that complements our curated collections. Reach out anytimeâwe’re here to ensure your Chic Couture experience is as flawless as our designs.
Now that you’re informed, why not explore our latest arrivals? Discover the pieces that will become the foundation of your enduring style story.